Privacy Policy for Exedra Entertainment

Exedra Entertainment ("we", "us", "our") is committed to protecting your privacy. This policy outlines how we collect, use, disclose, store, and secure personal information when you use our website or purchase tickets.

We may collect:

• Contact & identity details (name, email, address, phone)
• Purchase history and payment details
• Account login credentials (if applicable)
• Accessibility needs or seating preferences
• Website usage data (IP address, browser, device info, pages viewed) via cookies and tracking tools.

Your information enables us to:

• Process ticket orders and ancillary services
• Manage refunds, rescheduling, or lost ticket requests
• Notify you about event changes or important updates
• Provide customer service and support
• With your consent, send marketing materials about upcoming events and offers.

We may share your personal information with:

• Event partners (venues, promoters, performers) to facilitate events
• Service providers (payment processors, marketing agencies, analytics tools)
• Authorities when required by law
• We ensure third parties maintain confidentiality and data protection standards.

We store information in secure electronic systems, potentially involving third-party storage providers in Australia. We implement technical and organisational measures to protect against unauthorised access and misuse.

You have the right to:

• Access and correct your personal information
• Request deletion where legal requirements allow

We may verify identity before processing access requests. Administrative charges may apply in line with Australian privacy rules.

We use cookies, web beacons, and analytics to improve site functionality and personalise your experience. You may disable cookies, but some features may be affected.

With your consent, we may send event offers and promotional content via email, SMS, or in-app notifications. You can opt out anytime via unsubscribe links or by contacting us. Important transactional communications will still be sent even if you unsubscribe from marketing.

We do not knowingly collect personal information from individuals under 18. If discovered, such data will be deleted immediately.

This policy may be updated periodically. Please check our website for the latest version. Significant changes will be notified to you as needed.

If you have any concerns or wish to raise a complaint, contact our Privacy Officer at via our contact form on this website.

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